FAQs
Got questions? We've got the answers.
Orders
Questions about your order?
Customizable Articles
Customizable Articles
Some items can be personalized! You can enter the name you want to personalize or an alphabet letter. You can enter the name to be personalized in your shopping cart in the “message” section.
Délai de livraison ?
Délai de livraison ?
Delivery takes 3 to 8 business days for South Korea
Free delivery
Free delivery
Delivery is free to South Korea! For other countries, a delivery charge of 4000 won applies.
Return
Our return policy
Our return policy
Our return policy
If an item does not suit you or is damaged! You can return your product to our warehouse address! (please see our returns policy at the bottom of the page)
Defective item return
Defective item return
We will cover the cost of returning the damaged item! Please send us the invoice with the date and the item.
Trade-off
Trade-off
We offer the possibility to exchange the size of your garment if it does not suit you! Once we have received the item, we will contact you to ask for the desired size. You are responsible for the return shipping costs. We will then send you another item in your size.
Can't find what you're looking for?
Contact our customer service team
- contact.vis.tes.reves@gmail.com
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01048239951
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Monday - Friday 10 a.m - 6 p.m Saturday 10 a.m - 5 p.m